General Terms and Conditions of Sale

The trust you place in us every day is our top priority. For this reason, we do everything we can to maintain this trust on a daily basis, which naturally includes ensuring that our General Terms and Conditions of Sale (“T&Cs”) are respected and known to all.

The T&Cs, which apply to all our services and orders placed via our website inkao.fr (the “Site”), are intended to present the rules you must follow when placing an order, as every order implies unconditional acceptance of the T&Cs.

You therefore confirm that you have read the T&Cs before placing any order. The T&Cs are supplemented by the general terms of use of our Site, which you are also presumed to have consulted and accepted without reservation.le Site »), ont justement pour objectif de vous présenter les règles que vous devez respecter lorsque vous effectuez des commandes sachant que toute commande implique l’adhésion sans réserve aux CGV.

Vous attestez donc avoir pris connaissance des CGV préalablement à toute commande. Les CGV sont complétées par les conditions générales d’utilisation de notre Site que vous êtes présumé avoir également consultées et acceptées sans réserve.

To place an order via our website, you must select and add to your cart the Products you wish to purchase, as well as their quantity.
You also have the option to create a customer account by filling in the following fields:

• First name
• Last name
• Email
• Password

Only individuals of legal age with full legal capacity can enter into an agreement under the T&Cs.
If you are a business, only a legally constituted legal entity acting as a professional or non-professional, through a duly authorized representative with power, delegation, or a mandate properly obtained from the relevant legal entity, may place an order on its behalf.

Your account is strictly personal. You therefore agree to provide the required identification data personally, accurately, truthfully, and correctly when creating your account. You must also inform us of any changes to the information necessary for the proper use of the Site.

You are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your device (e.g., tablet, mobile, etc.). If you suspect that your account has been compromised or that your login credentials are no longer secure, you must change your password and/or contact our support service as soon as possible. Otherwise, and within the limits allowed by applicable law, you will be held responsible for all activities conducted from your account, including any purchases made by an unauthorized third party.

We recommend using a strong password (consisting of numbers, lowercase and uppercase letters, and punctuation marks) to enhance the security of your account and changing your password regularly in your account settings.

You have the opportunity to review the details of your order and correct any errors before confirming it. After verifying the contents of your cart, you must confirm your order by validating it.

The order is definitively validated upon payment, and you will be deemed to have accepted the applicable General Terms and Conditions (GTC), prices, volumes, characteristics, quantities, and delivery times of the products offered for sale and ordered.

Once the order is validated, a confirmation will be sent to you via email to the email address provided during your order and account creation.

In case of legitimate reasons, we reserve the right to cancel or refuse any order, without such cancellation or refusal leading to any payment of damages and/or costs other than the refund of any amount paid by you for the said order. Legitimate reasons include, but are not limited to:

• Billing and/or delivery information provided is incorrect or unverifiable;
• A dispute exists with you related to a previous order;
• The order contains one or more unavailable products;
• The order is recognized as unusual, potentially fraudulent, or made by a reseller.

Product and service availability is provided on the Site as an indication. It only becomes definitive once the order is confirmed.

We are not responsible for the unavailability of an order as long as the information was provided to you prior to any order or delivery.

The price of available services is indicated in Euros, all French taxes included (TTC). The price of the services is that in effect on the day of the order. The total amount due and its details are indicated on each order.

We reserve the right to modify the price of our services at any time, provided that the new price is only applied to orders placed after the new price comes into effect.

The payment methods currently accepted are: Credit Card (CB), PayPal, and bank transfer, with any associated bank fees being your responsibility, including in the case of a refund. You may also use gift cards for any purchase in-store and on our website.

We commit to using encrypted and secure transmission and payment methods among the most effective technologies currently available. No payment-related information is stored, as financial transactions take place on the banking interface of our partner.

We reserve the right to suspend or cancel any order and/or delivery execution, regardless of its nature or level of execution, in case of non-payment or partial payment of any sum due to us, in case of a payment issue, or in the event of fraud or attempted fraud, including with respect to subsequent orders.

We deliver throughout mainland France, Corsica, and Monaco, as well as within the European Union.

The products ordered will be sent to the delivery address you provided during the order process. Delivery times are effective from the moment the package is picked up by the carrier.

You are solely responsible for the details regarding the recipient’s name and address, which must be accurate, precise, and complete (door code, floor, phone number, etc.) to ensure a normal delivery. We will not be responsible for a return of the delivery due to an incorrect address or an inability to deliver to the provided address.

All deliveries will be notified by email to the address you provided during your order and account creation.

We commit to indicating the delivery times (in business days) and delivery costs, including all taxes, based on the delivery method chosen during your order and before confirming it.

If you are absent on the delivery day, the courier will leave a notice in your mailbox with details on where and within which time frame you can pick up the package. If you do not collect your order within the specified time or if incorrect information was provided when confirming your order, the package will be returned to us.

The Buyer can choose from the following delivery options:

• Delivery by Colissimo
• Delivery by Mondial Relay

We strive to fulfill orders within the specified delivery timeframes.

However, any event beyond our control, which could not reasonably have been foreseen at the time of entering into the contract and whose effects cannot be avoided by appropriate measures, will result in an extension of the delivery times.

Each delivery is considered complete once the product is made available to you. It is your responsibility to check the shipments upon arrival and to make any reservations or claims (e.g., damaged package, missing products, condition of received products) that seem justified within the mandatory three (3) calendar days from the delivery, or you will lose your right to claim.

We retain full ownership of the orders until delivery and full payment of the total price, including the principal amount, fees, and taxes.

We bear the risk of loss or damage to the orders until delivery. The transfer of risk occurs once you acknowledge receipt of the products.

In accordance with Article L221-8 of the Consumer Code, you do not have a right of withdrawal because the orders concern (i) the supply of goods that are likely to deteriorate or expire rapidly and (ii) the supply of goods that can be unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

For any questions, complaints, or information regarding one of your orders, you can contact us:

By mail at the following address: INKAO – CHEMIN DU PONT VIEUX – 11190 BUGARACH
By email via the form in the “Contact Us” section on the Site, specifying the order number concerned.
By email at the following address: contact@inkao.fr

After analyzing and accepting your complaint, we commit to refunding you in full by bank transfer.

The refund period will not exceed 30 days from the receipt of the refund request.

Within three (3) days following delivery, defective or non-compliant products with the order can also be refunded if you have ensured there were no anomalies at the time of delivery. In case of damaged or stolen goods or damaged content, you may refuse the merchandise upon delivery and request the return of the package to Inkao.

After verifying the notified and dated reservations, and if they are proven, we will proceed with the refund of the product(s).

All products we supply benefit from the legal guarantee of conformity as provided by Articles L217-4 and following of the Consumer Code, and the legal warranty as provided by Articles 1641 and following of the Civil Code, subject to duly demonstrated details.

When you act under the legal guarantee of conformity, you can:

• Benefit from a two-year period from the delivery of the product to take action.
• Choose between repair or replacement of the product, unless it is impossible or excessively costly according to the conditions set forth in Article L. 217-14 of the Consumer Code, and especially if repair or replacement is impossible.
• Be exempt from providing proof of the existence of the product’s lack of conformity during the 24 months following its delivery.

The legal guarantee of conformity applies independently of any commercial warranty that may be granted.

The consumer may choose to invoke the warranty against hidden defects of the item sold, as defined by Articles 1641 and following of the Civil Code, and in this case, choose between two options: keep the item and request a reduction in the selling price, or return it and request a full refund, in accordance with Article 1644 of the Civil Code.

In accordance with Article L221-8 of the Consumer Code, you do not have a right of withdrawal because the orders concern (i) the supply of goods that are liable to deteriorate or expire rapidly, and (ii) the supply of goods that can be unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

For everything related to the stages of the order process and the steps following the conclusion of the sale, we are only subject to an obligation of means.

Our responsibility under the obligations of the General Terms and Conditions of Sale (CGV) cannot be engaged if the non-fulfillment of these obligations is attributable to a third party, even if foreseeable, to a fault on your part, or to the occurrence of a force majeure event.

The following are considered cases of force majeure: events beyond our control that could not have been reasonably foreseen at the time the Site was made available, whose effects cannot be avoided by appropriate measures, and which prevent its use.

In particular, these include events typically recognized by French courts and tribunals, such as war, riots, fire, internal or external strikes, lockouts, occupation of premises, bad weather, earthquakes, floods, water damage, legal or government restrictions, legal or regulatory changes, accidents of all kinds, epidemics, pandemics, illness affecting Inkao staff over a two-month period, energy supply failure, partial or total disruption of the Internet network, and, more generally, private or public telecommunications network disruptions, road blockages, supply shortages, and any other event outside our control that prevents the normal operation of the Site.

In such circumstances, we are entitled to an additional period for the performance of our obligations, and no compensation may be claimed from us.

We archive communications, files, contracts, order forms, and invoices on a reliable and durable medium to create a faithful and lasting copy.

These communications, files, contracts, order forms, and invoices can be presented as proof. Unless proven otherwise, the data recorded by our teams serves as proof of all exchanges between you and us.

The invalidity of one of the clauses of these terms and conditions does not result in the invalidity of the general terms and conditions, and the other clauses will continue to produce their effects.

The fact that Inkao does not temporarily or permanently enforce one or more clauses of the General Terms and Conditions (CGV) will in no case be considered a waiver of the right to enforce them.

Inkao is a company under French law. As a result, any dispute related to these general terms and conditions is governed by French law.

In accordance with Articles L611-1 and following, and L611-2 and following of the Consumer Code, you may choose to use any alternative dispute resolution method, including a consumer mediation procedure, by contacting the mediation service offered by Inkao: XXX

If an amicable resolution is not reached, the dispute will be exclusively brought before the competent French courts.

We reserve the right to modify the Terms and Conditions at any time and without prior notice. We therefore advise you to consult them as regularly as possible.